FAQs

Can't find your answer? Reach our team on WhatsApp or via our contact form.

How long is the typical turnaround?

Standard turnaround is 2-3 working days. Contact your branch for the latest processing time.

Can I track my order in real time?

Yes, you can track your order inside the Dobigo Express.

Do you offer pickup & delivery?

Pickup and delivery are rolling out across selected areas.

What payment methods are accepted?

Cash, debit/credit cards, e-wallets and Dobigo Express Wallet credit.

Can I get a tax invoice?

Yes, please ask at the branch or in-app.